The book of complaints was bound in bright green and held legal-sized paper. Only a few pages were filled with scrawled notes from unhappy patrons. I found comfort in knowing the mostly blank book matched my impression of the Maya Copan. Even though my stay was over, I was leaving reassured.
I asked Raul about the book and he said every business was required to have one by law. I saw my first libro de quejas after landing in Tegucigalpa. I watched a casually dressed airport official write something down as I waited to pass through customs. She looked annoyed. If the line hadn’t been so long I would have gone over to peek at the history of grievances, grumbles and gripes. But I had a trip to start.